Privacy Policy

Last Updated: 27/02/2025

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1. Introduction

At The Cognitive Collective, we are committed to safeguarding the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, process, and manage personal data.

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2. Information We Collect

We may collect the following types of personal information:

• Name, email address, phone number, and other contact details.

• Information related to physical health and mental health services, including appointment history.

• Payment information for service transactions.

• Technical data such as IP address, browser type, and website usage analytics.
   

3. How We Use Your Information

We use the collected information to:

• Provide and manage therapy sessions and autism assessments.

• Process payments and send service-related communications.

• Improve our website and services based on user interactions.

• Comply with legal and regulatory requirements.
   

4. Sharing Your Information

We do not sell or rent your personal data. However, we may share information with:

• Service providers who assist in delivering our services.

• Regulatory bodies, if required by law.

• Third parties in case of a business transfer or legal obligation.
   

5. Data Security

We implement strict security measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet is entirely secure.
 

6. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access, correct, or delete your personal data.

• Restrict or object to the processing of your data.

• Withdraw consent where applicable.

To exercise these rights, please contact us at info@thecognitivecollective.co.uk.
 

7. Retention of Data

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. Once you have stopped using our services, we will keep records for 7 years after reaching adulthood, after which they will be securely disposed of. 

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8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites.

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9. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website.

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10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

The Cognitive Collective
Email: info@thecognitivecollective.co.uk